We realize they matter, not only to you but also to us. We understand that you as the potential customer read them in order to make an informative decision whether or not to choose us for your Custom Stone Countertop needs. We need them in order for us to accomplish our Vision and Mission. Our Vision is to be the premier stone countertop provider in Central Texas. We believe we can accomplish our Vision by pursuing our Mission which is to to handle all relationships with integrity, support our clients with excellent customer service and to provide the highest quality fabrication and installation of stone countertops.
We learn a lot from your review. We either learn that we are doing a good job and are encouraged to "keep up the good work" or we learn that we need to adjust or tweak an area in order to make improvements for the next job. Therefore, we want to take the time to say "Thank You" for posting your review or encourage you to do so if you haven't yet! We want to be a company that continues to grow and improve in all the services we offer. Our 7-Step Process is in place so that we can pinpoint the "job well done" or area of concern. If we have made a mistake and have not apologized or taken responsibility, we are not doing our job well. The CEO has made it a priority to respond directly to the customer(s) who have given us a low review in order to resolve any concerns.
One way for us to accomplish our Mission and Vision is to request reviews but also to read and follow up on your reviews. We very much appreciate the 4 and 5 star reviews! Thank you for sharing your good experience with others. We encourage you to contact us directly of any concerns you may have prior to posting them permanently on a review site. Our goal is to make it right so that we can accomplish our Mission stated above.
As we have grown to the size we are now with over 35 employees and over 8 years of fabrication and installation experience, we would love to ask you (our valued customer) to please "like us" and post a review on Yelp, Google+, Facebook, Twitter or any area that you frequent online. Your "likes" and review matters to us and we are thankful that you took the time to let us know publicly!
A recent review that was certainly encouraging to us, is from New Creations Custom Kitchen and Bath.
Project Date: July 2014
Project Price Range: $1,000-$9,999
We've worked with Summit for many years and 100 of so Kitchen and Bath Remodeling projects. They always do great work and are great to work with. We've worked with other companies also, and it seems getting counter tops produced and installed the right way the first time is really challenging for every company. Of the other 4 or 5 companies we have worked with over the years, Summit is by far the most consistent and reliable company we have dealt with.