Reviews...the good, the bad the reason we want yours!

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Reviews...the good, the bad the reason we want yours!

Remodeling and Home Design

Reviews.

We realize they matter, not only to you but also to us.  We understand that you as the potential customer read them in order to make an informative decision whether or not to choose us for your Custom Stone Countertop needs.  We need them in order for us to accomplish our Vision and Mission.  Our Vision is to be the premier stone countertop provider in Central Texas.   We believe we can accomplish our Vision by pursuing our Mission which is to to handle all relationships with integrity, support our clients with excellent customer service and to provide the highest quality fabrication and installation of stone countertops.  

We learn a lot from your review.  We either learn that we are doing a good job and are encouraged to "keep up the good work" or we learn that we need to adjust or tweak an area in order to make improvements for the next job.  Therefore, we want to take the time to say "Thank You" for posting your review or encourage you to do so if you haven't yet!  We want to be a company that continues to grow and improve in all the services we offer.  Our 7-Step Process is in place so that we can pinpoint the "job well done" or area of concern.  If we have made a mistake and have not apologized or taken responsibility, we are not doing our job well.  The CEO has made it a priority to respond directly to the customer(s) who have given us a low review in order to resolve any concerns. 

One way for us to accomplish our Mission and Vision is to request reviews but also to read and follow up on your reviews.  We very much appreciate the 4 and 5 star reviews!  Thank you for sharing your good experience with others.  We encourage you to contact us directly of any concerns you may have prior to posting them permanently on a  review site.  Our goal is to make it right so that we can accomplish our Mission stated above.

As we have grown to the size we are now with over 35 employees and over 8 years of fabrication and installation experience, we would love to ask you (our valued customer) to please "like us" and post a review on Yelp, Google+, Facebook, Twitter or any area that you frequent online.  Your "likes" and review matters to us and we are thankful that you took the time to let us know publicly!

A recent review that was certainly encouraging to us, is from New Creations Custom Kitchen and Bath.

5 Star Review from New Creations Custom Kitchen and Bath Remodeling (posted on houzz.com)

5 Star Review from New Creations Custom Kitchen and Bath Remodeling (posted on houzz.com)

New Creations Custom Kitchen and Bath Remodeling

Relationship: Colleague

Project Date: July 2014

Project Price Range: $1,000-$9,999

We've worked with Summit for many years and 100 of so Kitchen and Bath Remodeling projects. They always do great work and are great to work with. We've worked with other companies also, and it seems getting counter tops produced and installed the right way the first time is really challenging for every company. Of the other 4 or 5 companies we have worked with over the years, Summit is by far the most consistent and reliable company we have dealt with.

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Want to Maximize ROI?  Start in the Kitchen

Want to Maximize ROI? Start in the Kitchen

Natalie Howe, a talented designer in the Austin area wrote a great Blog post where she recommends you spend your money when thinking about upgrading your home.



COUNTERTOP CARE

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COUNTERTOP CARE

GRANITE COUNTERTOP CARE

Low maintenance, impressive show and longevity – you get it all with granite as compared to any other stone. Granite countertops require special care so that it can continue looking beautiful for many years. Although granite is quite resistant to scratches, to properly maintain this type of countertop material, it's advisable to follow some simple Do's and Don'ts.

KITCHEN COUNTERTOPS AND VANITY TOPS

DO

  • Seal your granite as needed.

    Use a top quality stone penetrating sealer specified for natural stone. Be sure to reseal when water fails to puddle when splashed on surface. In many cases, granite only needs to be professionally resealed every few years.
  • Blot up spills immediately.

    Do not wipe spills this will just spread the spill. Foods or beverages containing acidic substances like wine, coffee, fruit juices, tomato sauce, and sodas should be wiped up right away.
  • Clean surfaces using a sponge or soft cloth.

    The only cleaning products you should use on a regular basis are hot water and a specially formulated stone cleaner/sealer. Using mild soap occasionally for cleaning granite won't harm the stone, but consistent use will dull surface.
  • Use coasters under all glasses, bottles, and cans.

    Bottles, cans, and glasses that contain acidic drinks may etch the polish or damage the surface.



DON'T

  • Never use non-stone-safe cleaning products. Avoid harsh cleaning products.

    Cleaning granite with products bought at your local store that contain acids, alkalis, and other chemicals can etch or damage countertop surface or degrade the sealant leaving the stone more vulnerable. Always use product specifically designed for natural stone care.
  • Never use vinegar, ammonia, lemon, or orange.

    A sponge with hot water is all you need on a routine basis and stone cleaner/sealer weekly or as needed.
  • Never use bathroom, tub, and tile or grout cleaner.

    The powders and even the \"soft\" creams contain abrasives that will scratch and dull surfaces.
  • Never sit or stand on your countertops.

    Unlike laminate countertops, granite countertops are not flexible and they DO NOT have plywood backing, so too much weight in one spot could cause a crack.
  • Avoid contact of toiletry products directly on your countertop surface.

    Hair products, toothpaste, perfumes, colognes, nail products, creams, and lotions may stain or damage the surface or etch the polish leaving a ring.

(Sited from Good Housekeeping and Marble Institute of America)



MARBLE AND TRAVERTINE COUNTERTOP CARE
Marble and Travertine are tolerant of hot surfaces. It is gorgeous material that automatically updates the look of any room. But, these stones are softer and more porous than granite. This makes them susceptible to scratches, pitting, cracks, stains, and even dulling of the shine. It may take a little more maintenance and upkeep to keep these countertops looking nice. Follow our basic Do's and Don'ts to preserve their life.

VANITY TOPS

DO

  • Seal your marble or travertine as needed.

    Use a top quality penetrating sealer specified for natural stone. Be sure to reseal when water fails to puddle when splashed on surface. In many cases, marble and travertine only need to be professionally resealed every few years.
  • Blot up spills immediately.

    These stones are much more sensitive than granite to acidic substances like wine, coffee, fruit juices, tomato sauce, sodas, toiletry products, and cleaning products.
  • Clean surfaces using a sponge or soft cloth.

    The only cleaning products you should use on a regular basis are hot water and a specially formulated stone cleaner/sealer. Using mild soap occasionally for cleaning these stones won't harm them, but consistent use will dull surface.
  • Use coasters under all glasses, bottles, and cans.

    Bottles, cans, and glasses that contain acidic drinks may etch the polish or damage the surface.



DON'T

  • Never use generic, store-bought cleaning products. Avoid harsh cleaning products.

    Cleaning these stones with products bought at your local store that contain acids, alkalis, and other chemicals can etch or damage countertop surface or degrade the sealant leaving the stone more vulnerable. Always use product specifically designed for natural stone care.
  • Never use vinegar, ammonia, lemon, or orange.

    A sponge with hot water is all you need on a daily basis and stone cleaner/sealer weekly or as needed.
  • Never use bathroom, tub, and tile or grout cleaner.

    The powders and even the \"soft\" creams contain abrasives that will scratch and dull surfaces.
  • Never sit or stand on your countertops.

    Unlike laminate countertops, stone countertops are not flexible and they DO NOT have plywood backing, so too much weight in one spot could cause a crack.
  • Avoid contact of toiletry products directly on your countertop surface.

    Hair products, toothpaste, perfumes, colognes, nail products, creams and lotions may stain or damage the surface or etch the polish leaving a ring.

(Sited from Good Housekeeping and Marble Institute of America)

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